Pricing may be changed without prior notification. For confirmed pending orders that are credit approved, price changes will take effect with the following order. In the event an incorrect price is listed, Beyond Borders reserves the right to cancel, amend, or refuse any orders containing the incorrect price. Prices are F.O.B Rockford, Alabama.

Pricing is determined by qualification of the customer as a Designer, Trade or Volume customer. Retailers with a valid resale certification or Sales Tax Exemption form and a storefront location qualify for wholesale pricing. Trade pricing applies to all independent designers with a business license and resale certification or Sales Tax Exemption status.   

Container pricing is the lowest offered price point, however, customers must qualify for container pricing and certain minimums must be met.  Ocean freight is not included in the container price, and will be billed to the customer upon receiving the freight bill from the carrier.   In most cases, the freight will be due PRIOR to receiving the container.  Demurrage and storage fees due to non-payment will be the responsibility of the customer.   A tariff of 10% will apply to all containers ordered from China, as long as the tariffs are still active and apply.

Beyond Borders accepts payments via credit card, check, wire transfer, or Net 30 terms through Lyons Credit. Initial orders must be prepaid through credit card or wire transfer. Credit cards will be pre-authorized when an order is processed and charged at the time of shipment. A credit card authorization form allows customers to authorize any and all charges. 

There is a thirty dollar ($30) fee for returned checks.

Upon submission of a credit application and approval from an outside credit-reporting agency. Net 30 terms may be granted after opening orders. Please allow up to six (6) weeks from submission date for approval. Past due accounts are subject to interest charges of 1.5% per month and revocation of Net 30 terms. Delinquent accounts may be submitted for collection and will incur any associated legal fees and an additional 20% collection fee. 

Container orders require a 30-50% deposit on the order, depending on the factory.  Container deposits are non-refundable and will be applied towards the customer account should an order get canceled, minus a 20% restocking fee.

Minimum opening order amount is $5000 to achieve the Trade Pricing level and $25,000 for Volume Pricing.   There are no minimums for Designer pricing and no minimum amount for re-orders.  Minimum quantities for container orders are determined by the item and will vary by factory and style. 

Orders may be placed online or via sales representatives.  A purchase order or sales order confirmation will be sent to customers. Through the Credit Card Authorization form, you are authorizing Beyond Borders to charge the credit card at the time an order or backorder ships.  

Orders will be shipped as items become available, and out of stock items will be put on backorder. Customers can only cancel backorders through written communication with Beyond Borders. 

Requesting a change or canceling an order does not guarantee that the order can or will be changed. Orders that have been processed or picked for shipping cannot be canceled. 

Canceled custom or container orders will result in a 20% restocking fee.   Any deposits paid are non-refundable and will be applied as a credit on the account, minus the restocking fee.

Beyond Borders will ship to the continental United States. Special delivery instructions must be provided at the time of ordering; examples include: delivery appointment needed, lift gate required, or residential delivery address.  The minimum freight charge is $125 plus Fuel Surcharge and the minimum ship amount is $1000.   Any order shipping under $1000 will require a freight quote and higher freight amounts may apply.    Freight rates can be found on our website and are subject to change without notice or publication.  Fuel surcharges are published by the shipping companies weekly, and change on a continuous basis. 

Beyond Borders will deliver via third party freight carriers. All shipments must be inspected for visible carton damage upon receipt. Beyond Borders is not liable for damages incurred during shipping. If any items are damaged during shipping, it is the buyer’s responsibility to note this on the Bill of Lading. If damage is present, you reserve the right to refuse or keep the item(s). 

Any claim for defective or missing items must be reported to Beyond Borders within ten (10) days of receipt. Claims must be submitted in writing to info@beyondbordersimports.com. Claims must also include item numbers, order numbers, and photographs of the original carton, product label, and merchandise damage. Any claim submitted without the required photographs and information will not be submitted. If a Bill of Lading was signed without any noted exceptions, claims on missing merchandise will not be honored.

For defective products, Beyond Borders will either supply repair parts, replace, credit, or provide an allowance for local repair for a period of one (1) year from the customer receipt date. Any discontinued products or items listed as “as is” are not covered by any warranty. Any items used in commercial settings are not covered by any warranty.

Returns for reasons other than freight damage or manufacturer’s defects must be pre-approved by Beyond Borders through a Return Merchandise Approval (RMA), which can be obtained through your sales representative or online. Authorized returns are subject to a 20% restocking fee and any incurred freight charges. Any merchandised returns without authorization will not be accepted. Items with evidence of abuse or commercial use will not be accepted. 

The RMA will contain instructions for returning merchandise. These instructions will include information regarding a specific carrier that must be used for the return. Merchandise must be sufficiently repackaged so as not to incur any damage in transit. If damage occurs in transit, credit will not be given. 

FREIGHT DAMAGES: You are responsible to note any freight damage at the time of delivery on the BOL (Bill Of Lading).  Failure to do so will result in an automatic denial of the claim and loss of the product cost to you.  Beyond Borders can only assist you with trying to recover your cost with the shipper, however; if receiving guidelines are not followed, the claim will most likely be denied.  IT IS IMPERATIVE THAT YOU NOTE DAMAGE AT THE TIME OF DELIVERY WITH THE SHIPPER ON THE BOL. 

All Beyond Borders items are under a limited one (1) year warranty from date of sale. This warranty covers manufacturer defects and damages. 

Frames and springs are warranted against manufacturing defects for the lifetime of the product. Beyond Borders warrants the purchaser protection against abnormal loss of resiliency of the cushions for three (3) years.  Any manufacturing defects of the metal parts of reclining, swivel, or sleeper mechanisms are covered by warranty for three (3) years. Sleeper mattresses, excluding the cover and softening of foam, are also protected against manufacturer defects for three (3) years. 

Abnormal wear and abnormal loss of resiliency should not be confused with softening and flattening of foam and fibers, which are considered to be normal wear and are thus not defects. Compressing of polyester or other cushion fill material with regular use is not considered loss of resiliency. Due to the down and feather composition of many of our upholstered pieces, cushions and pillows will need to be “fluffed” from time to time. 

Upholstery warranties do not cover standard wear, fabric shrinkage, stretching, or wrinkling. Any treatments, as well as improper cleaning, will void factory warranties. Reupholstering or re-covering the frame also voids all warranties, as some or all inner or hidden components may be altered.  This warranty does not cover fading, as upholstery should never be placed in direct sunlight, and is not valid where there is evidence of soiling, misuse, abuse, negligence, accidents, or commercial use. Evidence of animal use will void any and all warranty by Beyond Borders.

Leather is a natural material and every hide is uniquely enhanced by nature, especially in uncorrected leathers. Wrinkles, scratches, insect bites, barbed wire marks, healed scars, and other natural markings should not be considered flaws. Color variations occur normally within a hide, as well as from hide to hide, as no two hides are alike. 

Beyond Borders warrants casegood, occasional, and accent products free from manufacture defects in materials and workmanship on all wood products for a period of one (1) year from the date of purchase. 

Warranties on all products do not apply to damages arising from such neglect as accidental, intentional, institutional, commercial use; wear to hardware or casters, exposure to extremes in temperature, humidity, and misuse of product. Warranties do not apply to natural variations in color, grain, or texture of products made from reclaimed wood or other reclaimed materials.

Because our products are made with wood, natural fibers, and other natural materials, variation from piece to piece will occur. We strive to accurately portray, depict, and describe our items, but differences in grain pattern, color, or sizes will occur between pieces. Measurements and photos are approximations only.

Any natural hide products cannot be matched for an order. Texture, tone, and color will vary. Products described as “gray” can range from charcoal to white, and products described as “tan” or “beige” can range from dark brown to cream, and differences in patterns, spotting, or other marks will occur. Hair length may range from long to short. 

Materials, particularly wood and leather, can change over time. Please provide proper care for your merchandise. 

By confirming an order with Beyond Borders, you agree that you have read the terms and conditions regarding deposits, cancellations, warranties, damage claims and other policies.  All terms are also listed on our website for review.

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